Guest Service Agent – Front Desk – (Part–time)
Desired Qualifications:
- Main contact for guest at the hotel, handles reservations, incoming calls
- Operate Choice Advantage computer system for all transactions and running of daily reports
- Register arriving guests and assign rooms
- Answer inquiries regarding hotel services and registration by letter, telephone, and in person and respond to guest complaints
- Present statement of charges to departing guest and receive payment
- Check guest accounts daily to insure accuracy in the computerized system
- Sell packages and provide proper information to guests
- Work cooperatively and effectively with all other department
- Comply with departmental and company standards and requirements
- Other duties or tasks as assigned by supervisor
Education & Qualifications:
- Previous front office experience an asset
- Completion of program in Hotel Management/ front desk operations and/or tourism and
- Hospitality an asset
- Flexible and energetic with the ability to work under pressure
- Excellent communication skills
- Must be polite, personable and service oriented
- Detail oriented
- Previous computer experience
- Must be able to work holidays, weekends, a variety of shifts (am, pm and Night Audit)
Forward resumes to: cindy.beauchamp@quattrossm.com