Front Desk
Job Description:
- Main contact for guest at the hotel, handles reservations, incoming calls
- Operate Choice Advantage computer system for all transactions and running of daily reports
- Register arriving guests and assign rooms
- Answer inquiries regarding hotel services and registration by letter, telephone, and in person and respond to guest complaints
- Present statement of charges to departing guest and receive payment
- Check guest accounts daily to ensure accuracy in the computerized system
- Sell packages and provide proper information to guests
- Work cooperatively and effectively with all other department
- Comply with departmental and company standards and requirements
- Other duties or tasks as assigned by supervisor
Education & Qualifications:
- Extremely knowledgeable with Sault Ste Marie and surrounding areas.
- Previous front office experience an asset
- Flexible and energetic with the ability to work under pressure
- Excellent communication skills
- Must be polite, personable and service oriented
- Detail oriented
- Previous computer experience
- Must be able to work holidays, weekends, a variety of shifts (am, pm and Night Audit)
- Completion of program in Hotel Management/front desk operations and/or tourism and hospitality an asset
Interested applicants are invited to forward a resume to the attention of:
Cindy Beauchamp, Director of Rooms
Via email:
cindy.beauchamp@quattrossm.com